Refund policy
Right of withdrawal
1.1. The Purchaser has the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fourteen (14) working days from the day of receipt of the Products purchased from the Site
1.2. To exercise any right of withdrawal from the contract, the Purchaser must send an email containing his data necessary for correct identification (personal data and username used for the purchase), with the request to withdraw from the contract to the address , l completion of the RETURN FORM, and with the relative accounting document. Strike will verify the correct execution of the terms and conditions indicated above and in the event that the checks are concluded positively, will send the Purchaser, via e-mail, the relative confirmation of acceptance of the withdrawal and will reimburse the sums within 30 (thirty) days from the verification of the correctness of the withdrawal, in compliance with the conditions better specified in the following article 8.
1.3. The shipping costs of the returned products will be borne by the Purchaser, including liability in the event of loss or damage to the Products.
Terms of withdrawal
2.1 The right of withdrawal, in addition to compliance with the terms and methods described in Article 7 above, is understood to be validly exercised, if the following conditions are also met:
2.2 The RETURN FORM must be completed in every part and sent together with the relative accounting document within fourteen (14) working days starting from the date of receipt of the Products, via e-mail to (social@strikepromozioni.it).
The Products must also comply with the following conditions:
the packages and the contents must not have been opened, used or damaged;
the disposable/warranty seal must still be attached to the Products;
must be returned in intact packaging, with packaging and contents intact, original and complete;
2.3. In case of non-compliance with the above conditions, the withdrawal cannot be considered valid and the Seller will not be able to proceed with the withdrawal and reimbursement of the sums already paid to the Seller.
Causes of force majeure
3.1 Strike will not be held responsible and will be relieved of any contractual obligation to sell, deliver, collect the Product and will not be required to pay any indemnity in the event of causes not attributable to Strike or force majeure events that prevent the fulfillment of obligations imposed on you, such as, but not limited to, riots, insurrections, wars, natural disasters, nuclear explosions, acts of terrorism, social unrest, telephone or computer breakdowns or serious damage to the security and operation of the internet, strikes and impossibility or serious (even temporary) procurement difficulties of the Product or materials.
3.2. Strike reserves the right to modify, limit or cease the extent and functionality of the Site at any time.
Warranties
4.1. the Purchaser acknowledges and accepts that the images of the Products on the Site may not correspond to the real ones due to the effect of the Internet browser and/or monitor or other environmental functions or situations.
4.2.All the Products are guaranteed for lack of conformity that occur within 30 days of delivery and the relative exercise can take place by writing to the email (social@strikepromozioni.it), after reporting the defects found in relation to the Products.
4.3. The exercise of the right to request the guarantee, in order to take place correctly, must be carried out by sending the relative form together with the Product, the original packaging and the accounting documents.
4.4 Strike reserves the right to verify the existence and correctness of the defect reported, and to carry out the repair or replacement only after this check. If, following this verification, the defect does not result in a lack of conformity, the Seller reserves the right to charge the Customer for the costs of verification, restoration, and transport.
Complaints and dispute resolution
5.1. Strike may adapt these conditions of use at any time, for example, by way of example but not limited to, for the purpose of adapting to the law or adapting to modified functions. The valid conditions of use can in any case be consulted on the Site.
5.2. Any complaints may be sent to the Seller at social@strikepromozioni.it by inserting "complaint" in the subject of the communication.
5.3. For customers domiciled in Italy, the provisions of Legislative Decree 6 September 2005 n. 206, as well as within the aforementioned legislative decree by the legislation on distance contracts (articles from 50 to 61) and by Legislative Decree 9 April 2003 n. 70 on electronic commerce. In the event of disputes between Strike and the Purchaser, arising from the General Contract Conditions, Strike declares that it adheres to the online conciliation method "Resolve Online" provided by the Chamber of Arbitration of the Vicenza Chamber of Commerce. For information or to send a conciliation request, you can access the website www.risolvionline.com. In any case, the Purchaser is free to appeal to the competent judge at his residence or domicile.
1.1. The Purchaser has the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fourteen (14) working days from the day of receipt of the Products purchased from the Site
1.2. To exercise any right of withdrawal from the contract, the Purchaser must send an email containing his data necessary for correct identification (personal data and username used for the purchase), with the request to withdraw from the contract to the address , l completion of the RETURN FORM, and with the relative accounting document. Strike will verify the correct execution of the terms and conditions indicated above and in the event that the checks are concluded positively, will send the Purchaser, via e-mail, the relative confirmation of acceptance of the withdrawal and will reimburse the sums within 30 (thirty) days from the verification of the correctness of the withdrawal, in compliance with the conditions better specified in the following article 8.
1.3. The shipping costs of the returned products will be borne by the Purchaser, including liability in the event of loss or damage to the Products.
Terms of withdrawal
2.1 The right of withdrawal, in addition to compliance with the terms and methods described in Article 7 above, is understood to be validly exercised, if the following conditions are also met:
2.2 The RETURN FORM must be completed in every part and sent together with the relative accounting document within fourteen (14) working days starting from the date of receipt of the Products, via e-mail to (social@strikepromozioni.it).
The Products must also comply with the following conditions:
the packages and the contents must not have been opened, used or damaged;
the disposable/warranty seal must still be attached to the Products;
must be returned in intact packaging, with packaging and contents intact, original and complete;
2.3. In case of non-compliance with the above conditions, the withdrawal cannot be considered valid and the Seller will not be able to proceed with the withdrawal and reimbursement of the sums already paid to the Seller.
Causes of force majeure
3.1 Strike will not be held responsible and will be relieved of any contractual obligation to sell, deliver, collect the Product and will not be required to pay any indemnity in the event of causes not attributable to Strike or force majeure events that prevent the fulfillment of obligations imposed on you, such as, but not limited to, riots, insurrections, wars, natural disasters, nuclear explosions, acts of terrorism, social unrest, telephone or computer breakdowns or serious damage to the security and operation of the internet, strikes and impossibility or serious (even temporary) procurement difficulties of the Product or materials.
3.2. Strike reserves the right to modify, limit or cease the extent and functionality of the Site at any time.
Warranties
4.1. the Purchaser acknowledges and accepts that the images of the Products on the Site may not correspond to the real ones due to the effect of the Internet browser and/or monitor or other environmental functions or situations.
4.2.All the Products are guaranteed for lack of conformity that occur within 30 days of delivery and the relative exercise can take place by writing to the email (social@strikepromozioni.it), after reporting the defects found in relation to the Products.
4.3. The exercise of the right to request the guarantee, in order to take place correctly, must be carried out by sending the relative form together with the Product, the original packaging and the accounting documents.
4.4 Strike reserves the right to verify the existence and correctness of the defect reported, and to carry out the repair or replacement only after this check. If, following this verification, the defect does not result in a lack of conformity, the Seller reserves the right to charge the Customer for the costs of verification, restoration, and transport.
Complaints and dispute resolution
5.1. Strike may adapt these conditions of use at any time, for example, by way of example but not limited to, for the purpose of adapting to the law or adapting to modified functions. The valid conditions of use can in any case be consulted on the Site.
5.2. Any complaints may be sent to the Seller at social@strikepromozioni.it by inserting "complaint" in the subject of the communication.
5.3. For customers domiciled in Italy, the provisions of Legislative Decree 6 September 2005 n. 206, as well as within the aforementioned legislative decree by the legislation on distance contracts (articles from 50 to 61) and by Legislative Decree 9 April 2003 n. 70 on electronic commerce. In the event of disputes between Strike and the Purchaser, arising from the General Contract Conditions, Strike declares that it adheres to the online conciliation method "Resolve Online" provided by the Chamber of Arbitration of the Vicenza Chamber of Commerce. For information or to send a conciliation request, you can access the website www.risolvionline.com. In any case, the Purchaser is free to appeal to the competent judge at his residence or domicile.
